Returns Policy

We gladly accept unopened and unused products within 30 days of the purchase date for a full exchange of the merchandise value, refunded in the original form of payment less appropriate adjustments for shipping and handling. To start a return, please pack the products you'd like returned, include a copy of the receipt included with your order, seal your box securely and send your package to

 

Cupidum Returns

335 Westview Ave

Leonia, NJ 07605

 

 

Packages must be returned prepaid. We do not accept COD. We recommend you insure and track the package with the shipping carrier of your choice.  If your online order is defective or missing, please contact us at hello@cupidum.co and include your order number and the list of missing/defective items. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We currently ship anywhere in the continental U.S. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for the majority of items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights may be rounded up.